Refund policy

Last updated: October 27, 2026

This policy explains how to return an order from SmartLinkStore (https://smartlinkstore.online) and how we refund your money. It is our satisfaction guarantee and does not limit the rights that Bolivian law grants you as a consumer.

Return period
You have 30 calendar days from receiving the order to request a return. If the order arrives in several packages, the period counts from when you receive the last one.

How to make a return
Before the period ends, write to us at smartlinkstore86@gmail.com with your order number, the products you want to return and the reason.
We will reply with the steps to follow and the address to which you must send it. We work with several suppliers, so it may not be the same for all products: do not send it to another address without asking us.
Send the product within 15 calendar days after our reply.

Return costs
The shipping costs of the return are at your expense, unless the product is defective, arrived damaged or is not the one you ordered: in those cases we pay them.

Condition of the product
You may open it and try it. If you use it beyond what is needed to check it and it loses value, we may deduct that loss from the refund. If you can, return it with its packaging and accessories.

Products that cannot be returned
The following are not eligible for return: personalized or made-to-measure products, products that spoil quickly, and sealed products that cannot be returned for health or hygiene reasons if you have unsealed them.

Defective, damaged or incorrect products
Check your order when you receive it. If it arrives damaged, has a defect or is not what you ordered, write to us at smartlinkstore86@gmail.com with photos and your order number: we will repair it, replace it or refund your money, at no cost to you. All our products have a 30-day guarantee from delivery.

Exchanges
If you want a different color or model, the quickest way is to return the product following this policy and place a new order.

Refunds
We will refund everything you paid, in United States dollars (US$), within a maximum of 15 calendar days from when we approve the return. We may wait to receive the product, or for you to send us proof that you have sent it, before refunding you. We will use the same payment method you used to buy; your bank may take a few more days to show it.

Contact
smartlinkstore86@gmail.com